“The preparation and attention to detail you brought to the planning and execution of the event was, as usual, first class. The team was extremely professional and always at hand to deal with enquiries both internal at UKTI but more importantly to our customers both in the UK and overseas. The lengths you went to in assisting when issues arose were far beyond what I would have normally expected and was very much appreciated.”
We have delivered many events and communications projects to the complete satisfaction of our clients and believe ten factors are essential to our success:
- Developing a detailed understanding of our clients’ businesses and the challenges they face
- Ensuring excellent relationships with all project stakeholders including the wider client team, the client’s customers, other sub-contractor partners, freelancers and temporary staff
- Producing a detailed project plan with clearly identified roles and responsibilities
- Understanding the issues businesses, including SMEs, are facing and talking to their teams ‘on their level’ to encourage them to engage with our clients
- Excellent, supportive and empathetic client relationships involving regular, open and honest communication
- A strategic approach – stepping back from the detail of the project, identifying what’s needed for success and making it happen
- Our work ethic is second to none and we always meet our deadlines, rolling up our sleeves and doing the job to everybody’s complete satisfaction
- Regular, on-going testing of processes involving people with many years’ experience
- Detailed evaluation of the outcomes
